Frequently Asked Questions
Everything you need to know about your next adventure with GO Outdoors.
What is your return policy for outdoor apparel?
We offer a 30-day return policy for all unworn items with original tags attached. Please ensure boots are returned in their original box.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for 1-2 day delivery.
Are your waterproof jackets covered by a warranty?
Yes, all technical outerwear comes with a 1-year manufacturer warranty against defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for flexible interest-free installments.
How do I find the right size for hiking boots?
We recommend sizing up by half a size for hiking boots to allow for thicker socks and natural foot swelling during long treks. Check our detailed size guide for measurements.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress.